Privacy Policy

Effective Date: 21/02/91

Balacotti respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or communicate with us.

1. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely by third-party payment providers)

• Order history

• IP address and browsing information via cookies

We collect information only when necessary and in a lawful and transparent manner.

2. How We Use Your Information

We use your personal information to:

• Process and deliver orders

• Communicate regarding purchases, inquiries, or support

• Send marketing communications (only with your consent)

• Improve our products, services, and website

• Comply with legal and regulatory obligations

3. Legal Basis for Processing

In line with POPIA, we process your information based on:

• Your consent

• The performance of a contract

• Compliance with legal obligations

• Legitimate business interests

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties such as:

• Payment service providers

• Courier and logistics companies

• IT and website service providers

All third parties are required to handle your information securely and in compliance with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of online transmission is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

7. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information

• Request correction or deletion

• Object to processing

• Withdraw consent at any time

You may also lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

8. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings, though this may affect certain website functions.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Balacotti
Email: balacotti@gmail.com